We would love to hear from you with any comments or inquiries. Please fill in the form below and we will be in touch as quick as possible. For information regarding our shipping and returns policies, please check the section below.
We ship to all 50 states within the United States. We do not ship to any countries outside of the United States. All shipping is by ground via FedEx, UPS or USPS. At the present time, shipping by expedited delivery, overnight, or air, is unavailable. In most cases when placing an order your order will ship by the next business day. In certain limited circumstances, your order can experience additional delays if there are problems verifying the address provided on your order or there are unforeseen circumstances at our warehouse (eg. Power Outage, Technical Issues, etc).
You may return unopened items within 30 days of delivery for a full refund. If you are returning a product due to an error on our behalf (you received an incorrect or defective item, etc.), we will pay the return shipping costs. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply call our Customer Service department at (248) 820-5758 and a DIOXYME Representative will be happy to assist you with your return. The Customer Service representative will first process a Return Label that will be sent to you via email and/or mail. Once you receive the Return Label, please place the items you are returning in the original box and affix the return label over the old shipping label. If the return label is for FedEx, please drop the package off at your nearest FedEx Authorized Shipping Station. If the return label is for USPS, please place the return item in your mailbox, hand it to your postal carrier or drop it off at any United States Postal Service Station or pickup box. When your return reaches our facility, we will process a refund to the Credit Card within 1 to 3 Business Days. We will only be able to return funds to the Credit Card or Debit Card that was used when you placed your order.
TERMS AND CONDITIONS
If you try our Max Taylor LLC d/b/a DIOXYME product and you are not completely satisfied, you may request returning the product within 7 days from date the product was delivered to you and we will refund your actual purchase price (excluding taxes and shipping charges).* We will refund up to a maximum of 1 bottle purchased per flavor of product). REFUND LIMITED TO ONE BOTTLE PER ADDRESS, HOUSEHOLD AND PRODUCT FLAVOR. MUST BE POSTMARKED WITHIN 14 DAYS OF PURCHASE.
In order to get your refund of up to 1 bottle per gummy variety, please follow the simple steps below:
- You must have PURCHASED the DIOXYME product from www.DIOXYME.com or www.amazon.com
- SAVE the original receipt and packing slip and the original bottle with any unused product
- GO to www.DIOXYME.com, scroll down to the bottom of any page and click the contact link. Please email us your name, address, working daytime phone number and product you would like to return. As we try and satisfy all our clients, please also include what you did not like about the product. A DIOXYME representative will contact you within 24 hours regarding shipping details.
- INCLUDE the PRODUCT, PACKING SLIP, AND RECEIPT in the shipment. The product must be postmarked within 14 days of purchase.
*In the event the product was purchased as part of a buy one get one free promotion (BOGO), you will only be refunded the portion of the purchase price attributable to 1 bottle, unless both bottles are returned.
THIS OFFER REPRESENTS A LIMITED WARRANTY. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Offer is limited to actual purchase price (excluding any taxes and shipping charges) of Max Taylor LLC d/b/a DIOXYME products only, after any discounts and coupons. Requests must be postmarked within 14 days of your purchase. This offer is valid in the fifty United States and D.C. only. SUBJECT TO CHANGE OR CANCELLATION BY SPONSOR AT ANYTIME.
Allow 6 – 8 weeks for the receipt of your refund check. Product must have been purchased at www.DIOXYME.com or www.amazon.com; promotional or free products are not eligible for this offer. Offer is limited to individuals and only one refund will be issued per request; bulk requests and requests made by groups, clubs or organizations will not be honored. Employees, independent contractors and temporary employees of Max Taylor LLC. are not eligible. Not responsible for lost, late, damaged, misdirected, incomplete, incorrect, illegible or postage due requests or mail. We will not provide a refund for or return a non-qualifying product. Void where prohibited, or taxed or restricted. Reproduction, purchase, sale or trade of this certificate, proof-of-purchase or cash register receipt is prohibited. Fraudulent submission could result in federal prosecution under mail fraud statutes (Title 18, United States Code, sections 1341 and 1342). Sponsor: Max Taylor LLC d/b/a DIOXYME 12751 S. Cleveland Avenue, Suite 102, Fort Myers, Florida 33907