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Frequently Asked Questions
How long does it take for my order to arrive?
US orders are shipped via FedEx Ground and usually arrive within 2 to 5 days based on the shipment destination (our shipping warehouse is located in Florida).
International orders will vary by country, but should arrive within 7 to 14 days. Unfortunately, customs is out of our control, and may add extra time to delievery.
Will I get a tracking number?
Yes. You will receive an email when your package is shipped that contains a tracking number.
I am missing part of my order. Where is it?
If you are missing part or all of your order, please fill in the contact form below, or email us at [email protected] right away so we can check it out.
Will I have to pay customs/import fees?
This depends on the country you live in. Some countries have more stringent policies than others.
What company do you use for international shipping?
For the most part, we use DHL for our international shipments.
What countries do you ship to?
We currently ship to most countries worldwide. For questions on a specific country feel free to email us at [email protected], or fill in the contact form below.
That said, we currently have two restrictions:
- Our “Brain” product cannot be sold in Great Britain. All purchasers in Great Britain that have “Brain” in their cart will be contacted and refunded.
- We currently do not sell to Algeria after too many cases of fraudulent orders.
What type of payments do you accept?
We currently accept payments from all major credit cards (Visa, MasterCard, AMEX, Discover), via PayPal, via Amazon Pay, and from some cryptocurrencies (Bitcoin, Litecoin, Ether, Verge, Ripple).
Do you have any samples I can try?
Sample packets are available for our Brain and Grass-Fed Ultra Whey protein products.
Do you have a discounted subscription program?
We currently do not offer one but we are working on it!
Can I change my order?
All of our orders are automatically sent to our shipping warehouse. Please email us right away at [email protected], or use the contact form below, and we will try our best to help you the best we can.
Do you have FAQs for every product?
Yes! There is an FAQ section attached to each product page.
If I have a medical condition can I take your products?
Unfortunately, you will need to ask your doctor about your specific health condition.
That said, every product we make is 100% safe and healthy for people to use.
I’m pregnant. Can I use your products?
You should consult with your doctor before starting a supplement plan.
We can say though that you should avoid our “Brain” product because of the stimulants it contains.
Do your supplements contain banned substances?
All of our products are formulated to be athlete safe to comply with WADA and USADA standards.
We even have our products 3rd party tested to ensure safety, and some of our products are Informed Choice for Sport Certified.
Will your supplements make me fail a drug test?
No. We pride ourself on using only safe and effective ingredients.
Can I take your supplements every day?
Yes of course! We take this into consideration when formulating each of our products.
Please see below for information on our Shipping & Return policies, and our Satisfaction Guarantee.
We ship to all states and territories of the United States, as well as the Armed Forces in the Americas, Europe, and the Pacific. We also ship to most countries worldwide. For details on a specific country, please fill in the contact form below or email us at [email protected].
Our “Brain” product cannot be sold in Great Britain. All purchasers in Great Britain that have “Brain” in their cart will be contacted and refunded.
Shipments in the domestic US with Standard Shipping are shipped via FedEx Ground or FedEx Smart Post. Most international shipments are shipped via DHL.
We also offer Expedited 2-4 day shipping and Priority 2 day shipping. In most cases when placing an order, your order will ship by the next business day, and will arrive via Standard Shipping in 2-5 business days (domestic). In certain limited circumstances, your order can experience additional delays if there are problems verifying the address provided on your order, or there are unforeseen circumstances at our warehouse (eg. Power Outage, Technical Issues, etc).
We guarantee your satisfaction of our nutritional products. Returns must be made within 30 days from the invoice date and require preauthorization. Authorized returns must be received within 14 days of authorization. We will provide a shipping label via email. All returns will be credited within 7 days of receipt and will be for the actual purchase price of the product less all shipping costs.
*Wholesale quantities are not eligible for this policy, and we are not liable to issue any refund for opened items. Unopened orders will be refunded less a 10% restocking fee and costs of shipping.
TERMS AND CONDITIONS:
If you try our Max Taylor LLC d/b/a DIOXYME product and you are not completely satisfied, you may request returning the product within 15 days from date the product was delivered to you and we will refund your actual purchase price (excluding taxes and shipping charges).* We will refund up to a maximum of 1 bottle purchased per flavor of product). REFUND LIMITED TO ONE BOTTLE PER ADDRESS, HOUSEHOLD AND PRODUCT FLAVOR. MUST BE POSTMARKED WITHIN 14 DAYS OF PURCHASE.
In order to get your refund of up to 1 bottle, please follow the simple steps below:
- You must have PURCHASED the DIOXYME product from www.DIOXYME.com or www.amazon.com
- SAVE the original receipt and packing slip and the original bottle with any unused product
- GO to www.DIOXYME.com, scroll down to the bottom of any page and click the contact link. Please email us your name, address, working daytime phone number and product you would like to return. As we try and satisfy all our clients, please also include what you did not like about the product. A DIOXYME representative will contact you within 24 hours regarding shipping details.
- INCLUDE the PRODUCT, PACKING SLIP, AND RECEIPT in the shipment. The product must be postmarked within 14 days of purchase.
*In the event the product was purchased as part of a buy one get one free promotion (BOGO), you will only be refunded the portion of the purchase price attributable to 1 bottle, unless both bottles are returned.
THIS OFFER REPRESENTS A LIMITED WARRANTY. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Offer is limited to actual purchase price (excluding any taxes and shipping charges) of Max Taylor LLC d/b/a DIOXYME products only, after any discounts and coupons. Requests must be postmarked within 14 days of your purchase. This offer is valid in the fifty United States and D.C. only. SUBJECT TO CHANGE OR CANCELLATION BY SPONSOR AT ANYTIME.
Allow 6 – 8 weeks for the receipt of your refund check. Product must have been purchased at www.DIOXYME.com or www.amazon.com; promotional or free products are not eligible for this offer. Offer is limited to individuals and only one refund will be issued per request; bulk requests and requests made by groups, clubs or organizations will not be honored. Employees, independent contractors and temporary employees of Max Taylor LLC. are not eligible. Not responsible for lost, late, damaged, misdirected, incomplete, incorrect, illegible or postage due requests or mail. We will not provide a refund for or return a non-qualifying product. Void where prohibited, or taxed or restricted. Reproduction, purchase, sale or trade of this certificate, proof-of-purchase or cash register receipt is prohibited. Fraudulent submission could result in federal prosecution under mail fraud statutes (Title 18, United States Code, sections 1341 and 1342). Sponsor: Max Taylor LLC d/b/a DIOXYME 12751 S. Cleveland Avenue, Suite 102, Fort Myers, Florida 33907
We would love to hear from you with any comments or inquiries. Please fill in the form below and we will be in touch as quick as possible.
Call Us At: 1.833.DIOXYME